Vehicle User:
Only the person(s) written in the contract and delivery form can use the vehicle you rent.
No insurance coverage is valid for any damage that may occur in the event that third parties not specified in the said documents use the vehicle.
You can contact our branches to add vehicle users.
A maximum of 1 additional driver can be defined for a vehicle. The age and license year conditions applicable to vehicle groups also apply to additional drivers.
Receiving the Vehicle You Booked:
In order to receive the vehicle you have booked, you must have the following documents at the time of delivery of the vehicle, keep them with you at the time of delivery, and present them when requested.
1-) Driver's License issued by the competent authorities of the Republic of Turkey for Turkish citizens
2-) A credit card issued in the name of the lessor (in some vehicle groups, double credit cards are required)
3-) For Turkish or foreign nationals living abroad, at the time of delivery, along with the valid driver's license, the original passport and stamp showing that they have just entered Turkey are checked.
Vehicle delivery will not be made to people who do not meet the above-mentioned conditions and do not have their driver's license and credit cards with them at the time of delivery, despite having a reservation. In such a case, the cancellation and refund conditions are the same. Fees are not refundable.
Fuel :
You must deliver the vehicle at the fuel level you received.
If you return it with missing fuel, the fuel cost and service fee will be charged.
No refund will be made in case of excess fuel.
Return to Different Branch:
It is possible to return your vehicle to a branch different from the one you rented. In this case, a one-way fee is charged.
Rental Period :
Our vehicles are charged at least 24 hours a day and 30 days a month.
Extension of time :
If you request to use the vehicle for a longer period than the date specified in the contract, you must contact our branches to extend the rental period.
If the vehicle is brought late without extending the time, the delay fees are collected with an increase of 100%.
Time Shortening :
If you request to return the vehicle earlier than the date specified in the contract, you should contact our branches and shorten the rental period.
Deductions are made in accordance with the reservation cancellation and change rules in shortening the time.
No Show:
Your vehicle is 60 minutes from the delivery time specified in your reservation. It is kept ready at our branches throughout the year.
If the vehicle is not received within the specified time, the vehicle cannot be guaranteed.
In case of possible delay, you can make your payment by contacting our branches in order not to lose your vehicle warranty.
Your reservation in No Show status will be canceled without refund after 4 hours, even if the payment has been made.
Additional products and services:
The additional products and services we offer for you to use your vehicle more comfortably are summarized below.
You can get information from our branches for fees and reservations.
Child Seat, Navigation, Additional Driver, Delivery and Returns
Important warning !
In order for your insurance to be valid in case of any damage, you must notify the traffic police or the traffic gendarmerie teams and get an accident report and alcohol report without moving your vehicle from the accident site.
In traffic accidents involving more than one vehicle resulting in only material damage, a "material damage accident report" can be drawn up if the persons involved in the accident agree with the way the accident occurred.
If the vehicle is stolen, the police must be contacted and a theft detection report must be obtained. The key of the vehicle must be handed over to us with the report received.
Age and license year conditions:
Minimum age and driver's license year information related to vehicle groups are shown on the vehicle reservation page.
It is the user's responsibility to check that these conditions are met.
Vehicle usage mileage limits:
Daily and monthly rental mileage limits depending on vehicle groups are shown on the vehicle reservation page.
Current mileage excess is charged for usage over the specified kilometers.
It is applied for daily rentals, with a maximum per agreement and a monthly mileage limit.
Cancellation and change of reservation:
Early Reservation Campaigns: Only the start date and time of the rent can be shortened towards the end of the rent in the early reservation campaigns. No refunds can be made.
Prepaid reservations: In your prepaid reservations, in addition to the changes you can make in early reservation campaigns, you can change the vehicle group. Some changes may cause price differences.
Your reservation, to the beginning of the rental;
• If you cancel within 24 hours or less, the fee is non-refundable.
• 25% of the rental fee if you cancel 1-2 days before,
• 50% of the rental fee if you cancel 3-7 days before,
• 75% of the rental fee if you cancel 8-15 days before,
• 90% of the rental fee if you cancel 16-30 days before,
• If you cancel more than 31 days in advance, the full rental fee is refunded.
Post-paid reservations: There is no cancellation or change fee for post-paid reservations. Some changes may cause price differences.
For the reservations you have made with payment, the rental fee will be refunded to your credit card 1 month after the cancellation date, for security reasons.
In case of making a prepaid reservation despite not meeting the conditions specified in these rental conditions, such as age, driver's license, credit card, etc., the above-mentioned cancellation refund period forms and conditions will be valid. If such a situation is detected at the time of delivery, it will be considered a last-minute cancellation and no refund will be made.
